FAQs
Every remodeling contractor you speak with will have different policies and procedures for their work. Here we disclose some essential information for potential customers about our company's operation.
Is your company insured?
Yes. We carry general liability insurance, workers compensation, as well as commercial auto insurance. Certificates can be provided upon request.
Do you offer a warranty?
Yes. We offer a 1-year warranty from your project's completion date.
What can I expect during my first appointment?
You will be meeting directly with our owner, Josh Banks, for your inital visit. At this time he will create a detailed scope of work to be completed based on your expectations for the space. Josh takes the time to listen to all of your ideas while also providing his own input for design & layouts when needed. Typically this visit will take 30 minutes and from there you can expect your completed proposal back in 10-14 days. We do not believe in "ballpark numbers" and make it a priority to provide the most accurate pricing as possible with set allowances for items (such as flooring, light fixtures, cabinets ect.) already built in to your total. This allows you to budget accordingly and avoid unexpected expenses. We schedule anywhere from 2-4 weeks in advance for estimates so don't wait...even if you are in the initial stages of putting together ideas it is best to have your appointment date secured.
Will you obtain all the necessary permits to complete my project?
Yes, it is our responsibility to navigate this process and provide information (scope of work, floor plans, cost breakdowns) to the appropriate town/city building departments in order to obtain a building permit if required. It can be complex depending on the project so that’s one less thing for you to worry about!
Where do I pick everything out? Do you have designers to help?
Once you have accepted our proposal we will forward you a selection sheet as well as a list of recommended retailers. This will let you know exactly what items need to be picked out to complete your project. We have long standing relationships with each of our retailers and they will serve as a great outlet in the design aspect of your project! If you prefer to work with an interior designer we have someone for that as well and would be happy to refer you!
How will I be kept informed of progress during construction?
We utilize an efficeint online program that allows you 24/7 access to your project's schedule. It also provides an outlet to keep all communication (via web, mobile, or email) in one convenient location. You'll have the ability to ask questions, view responses, receive notifications of any schedule changes, and more. We make it a priority to keep customers informed of exactly who is going to be working in their home on any given day!
What about payment? Do you accept credit cards?
Payment terms can vary a bit from project to project, but our typical breakdown splits your total amount due into 4 payments during construction. We require 30% down one week prior to your start date. At this time we do not accept credit card payments. If you are interested in exploring financing options we will refer you to our banking representative who handles Home Equity Lines of Credit (HELOCs) for all types of home improvement projects!